Thank you for visiting and shopping with us at Buy A Dream. Please read the following terms and conditions that constitute our Shipping Policy prior to purchase.
Shipment processing time
All orders are processed within 1-3 business days. Then we wait the suppliers to ship the products directly from their storage facilities (usually within 7-10 days). Deliveries will then happen after the items are cleared by customs. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Free shipping for all orders over $40 in the United States.
Estimated delivery time
Standard Shipping Australia
15-45 business days
Standard Shipping Canada
15-45 business days
Standard Shipping USA
15-45 business days
Free for orders over $40
|Standard Shipping International
|15-45 business days
The estimated delivery time is 15-45 business days, but we guarantee delivery in 60 business days in order to cover delays and possible issues during transit and customs check.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 48 hours.
Customs, Duties and Taxes
BuyaDream is not responsible for any customs and/or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
BuyaDream is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
To return your product, you should mail your product to the most suitable direction provided by our customer support via e-mai. The return address may vary depending in the country you have purchased from.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item back, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Our policy lasts 15 days after you receive the product(s). If 15 days have gone by since your product has been received, unfortunately we can not offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once you place your order with BuyaDream, we process and dispatch the order within 1-3 business days. Once the order has been shipped, we are unable to cancel and/or refund during the shipping and delivery process. Upon receipt of your goods, if you are unhappy with your purchase, please follow our Return Policy in order to receive your refund. Once we have received and inspected we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to the most suitable directions provided by our customer service via e-mail.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
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